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IT Support

Keeping your technology running smoothly

IT Support includes monitoring, backup and remote and onsite maintenance to keep your IT system running smoothly. IT Support reduces risk by delivering fast, effective and proactive solutions to technology issues.

Our Methodology

Saxons supports your business by offering round the clock support to ensure that technology issues are dealt with quickly and effectively, with minimal disruption of processes.

Monitoring

24/7 Proactive Monitoring

Our team of certified IT support professionals actively monitor all client accounts for operational risk, system surges and foreseeable pain points. Monitoring is performed daily and is part of our account health check process, which acts as the main contributor to customer satisfaction and seamless IT management. Our proactive approach minimises downtime and business disruptions.

Identify

Identification & Resolution

Through proactive monitoring or client requests, our support technicians work to identify the root cause of any issues. All tickets receive immediate attention, with a strict 60 minutes maximum response time, and 30 minutes for critical events. We also strive to communicate with our clients in simple terms rather than technical jargon. All of this ensures that our team contacts you with a solution, not a problem.

Reporting

Prevention & Reporting

By identifying and addressing root causes, our team devises a plan to proactively manage the issue and minimise future incidents. This long term approach gives our clients confidence in the reliability of their IT systems. We always communicate clearly with our clients in a monthly report detailing actions on the account, checks performed and resolutions made.

Our IT Support Services

Comprehensive support solutions for your business

IT Support

IT Helpdesk

If an IT issue arises, our support team responds rapidly to address the issue and keep your business running smoothly. Our helpful and experienced technicians are all based locally, ensuring that you always receive the highest quality of service. Our IT helpdesk has a guaranteed response time of 60 minutes during business hours and 30 minutes for critical events.

Network

Network Monitoring

Saxons protects your business in real-time through proactively monitoring your network. Network monitoring allows us to keep track of unauthorised access attempts, malware and other network security threats. Our network monitoring systems alert us to any abnormal or malicious activity, so that IT security breaches can be addressed as soon as possible by our technicians.

Business Connectivity

Account Management

Saxons assigns you an account manager, so that you’re always dealing with someone who understands your business and your IT service history. Our account manager will visit you regularly to deliver detailed and transparent reports and will continuously look to improve our support for your business.

Data

Disaster Recovery

Our backup and data recovery services mean that your business will experience minimal impacts from downtime and outages, allowing you to resume operations quickly with minimal downtime or disruption. We also provide redundancy solutions, so that an IT failure can be addressed by simply switching over to duplicate infrastructure. This allows your business to have near-immediate recovery time after a major outage, while avoiding the need to manage backup hardware on premises.

Training

Training & Development

Saxons offers desktop and technical training for your staff, to improve their productivity with the latest technologies. As a Microsoft Learning Partner, we offer courses, certifications and education pathways in Microsoft applications and platforms, as well as Cisco and VMware. Your training can be hosted through Saxons Training Facilities, on your own premises, or through an online learning environment.

Contact Us

For over 6 years, we have helped businesses grow to become more efficient, scalable and productive. We would like to help you do the same.